Objectives
By the end of the program, participants are expected to have:
• Reviewed important grammar rules needed for proficient English communication
• Understood the principles of effective written and oral communication
• Appreciated varied communication techniques (voice projection, hand and body gestures, expression)
• Developed an awareness of “Commonly Made Communication Errors” and how to avoid them
• Learned the principles of preparing effective business correspondences and presentations and how to apply such principles in their actual job requirements
• Gained confidence in their communication skills
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Module
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Description
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Strategies and Output
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1. Diagnostic Test
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Developed by experts, this language proficiency test is a comprehensive assessment of written and oral communication skills in English.
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50-item multiple choice test requiring the application of basic English grammar rules; 30-minute writing test; 5-minute individual interviews with trainer
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2. Review of English Grammar
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This module discusses “Commonly Made Grammatical Errors” and helps participants to avoid them for more confident and effective English communication.
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Lecture and discussion; written exercises; group dynamics
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3. Vocabulary Enhancement and Use of English Expressions
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Participants expand their knowledge of English words and expressions through dynamic exercises on synonyms and antonyms, analogy, and idiomatic expressions
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Lecture and discussion; written exercises; simulations
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4. Conversational English
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Participants learn new techniques to enhance their speech and pronunciation for more professional business communication.
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Speech exercises to improve accent, fluency, and diction
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5. Business English in Customer Service
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This module helps business communicators address client inquiries, complaints, and other concerns more professionally and adequately.
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Simulations of business dealings with customers; peer evaluation
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6. Essentials of Business Writing (Discussion)
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This module guides participants through the principles of effective writing and presents models of up-to-date writing styles.
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Lecture and discussion; study of sample letters
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7. Writing Power Letters (Workshop)
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This module will allow participants to write direct-to-the-point memoranda and business letters with efficiency for specific purposes.
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Lecture and discussion; study of sample lettersWriting workshop; instructor and peer evaluation
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8. Preparing for a Business Presentation (Discussion)
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This module helps participants develop the right mindset towards business presentations and discusses several tools to use when presenting to an audience.
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Lecture and discussion; study of sample presentation
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9. Giving Dynamic Business Presentations (Workshop)
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This module helps participants overcome anxiety when addressing an audience in a business setting and guides them in the use of appropriate body gestures and facial expressions. Participants will be videotaped as they give actual presentations for immediate feedback.
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Presentation workshop; instructor and peer evaluation
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10. Final Test
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Participants gauge how much their communication skills have improved through this reading, writing, listening, and speaking test.
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50-item multiple choice test requiring the application of basic English grammar rules; 20-minute writing test; oral presentation
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